HOW TO ORDER
ORDER ONLINE through our secure online shopping cart. You will get an immediate email after you place your order with a confirmation and paid invoice. You will also receive another email when it is shipped with a tracking number. IF YOU DO NOT SEE AN EMAIL AFTER YOU ORDER, CHECK YOUR SPAM or JUNK MAIL FOLDER!!!
PHONE IN AN ORDER We are available by phone 7 days a week, 9am - 7pm PACIFIC TIME. Email is available during and outside of these hours for any questions.
Call us at 530-647-6521 and we can take your order by phone with all major credit cards or to reserve an item for sending a check. Unlike most internet companies, we are a real "brick and mortar" company in business since 1986, so we are bank-approved to accept all major credit cards directly, just like any local store in your area. We alone keep all your information securely on file on an off-line hard drive. Future subsequent orders can then be placed with ease by a simple email or call, requesting us to process your credit card that was used previously.
We accept all major credit cards, Pay Pal, Western Union and bank transfer payments. Please contact us for payment details on Western Union and Bank Wire payments. Wire transfers are accepted only on orders over $500 and must be made net of any bank fees on our side and in U.S. dollars. WIRE TRANSFER is required on items over $10,000 for purchases unless other arrangements are made.
If you are in the United States and you wish to pay by check or money order, contact us to have your order held for 7 days awaiting your payment. Please make payments payable to "TIME VAULT GALLERY, LLC.". Mail payment to: TIME VAULT GALLERY, PO BOX 17, DIAMOND SPRINGS, CA 95619, USA. Payment by personal or company checks must clear our bank PRIOR to shipment. We do NOT hold items for mailed payments during the months of November or December due to the rush of the holiday season.
Our default method of shipping for domestic orders is US Priority Mail. Delivery times are ESTIMATED. Because of this, shipping times, even Express, are NOT guaranteed nor are shipping costs refundable.
On high value orders, we usually require a signature on the shipment to prevent the parcel from being left on a porch and stolen.
DUE TO GLOBAL LABOR SHORTAGES, DELIVERY TIMES CAN BE MUCH HIGHER THAN THIS. PLEASE INQUIRE IF TIME IS CRITICAL
- 3 - 4 day service for USA lower 48 states
- 14 -21 day service for International destinations
- Express shipping available
For large shipments, we use a commercial trucking company or air freight.
For insured domestic deliveries of high value, we may ship Registered U.S. Mail. For door-to-door international deliveries of high value we may ship via UPS or FedEx International and you will be responsible (and billed separately) for the additional cost if you wish to proceed. Oversize and overweight shipments may require custom crating and these additional expenses are the responsibility of the customer.
All international shipment taxes, duties, tariffs and any customs fees incurred by the receipt of an order are the sole responsibility of the customer. If an item is returned due to the customer refusing to pay these fees, then we deduct shipping charges and your balance is usable for future store credit only, not refundable.
We cannot emphasize enough that your happiness and satisfaction is our NUMBER 1 priority! If for any reason you are dissatisfied with your purchase, PLEASE reach out to us and let us know how we can make your experience 100% positive. If for any reason you wish to return an item, our policy is any unaltered items can be returned within 14 days of the invoice date for a complete refund less all shipping, handling charges and any import, bank or merchant fees that we were charged in the course of the sale. Returned items must be fully insured by the buyer. Any loss or damage incurred during the item return will forfeit any refund. If shipping was delayed or the item was a gift and the date goes beyond that, please contact us and we will work to resolve the issue to your total satisfaction. Please note that no merchandise will be accepted without prior return authorization by us which can be obtained by contacting us before returning the order. Orders shipped back to us without prior communication and authorization will be refused and the sale considered final. We NEVER charge any ridiculous restocking fee and your money will be refunded, not held hostage for store credit. For the lifetime of your purchase, we will fully refund your purchase price and all incurred costs, if examination by a certified appraiser or qualified authenticator issues a report contrary to the information we stated on our authenticity certificate.
All specimens are the sole property, fully represented and legally offered for sale by TIME VAULT GALLERY, LLC. We are not brokers. This ensures a hassle-free, "no strings attached" transaction and avoids the many legal (and other) pitfalls that could arise in a brokered sale.
Any of our clients will attest as to how well we pack our specimens for shipment. Unfortunately, we cannot control the shipment's handling once an item leaves us. In the unlikely event of a shipment arriving damaged, it is imperative to keep ALL packing material and boxes that the item was shipped in and we must be notified immediately of the damage. These materials are needed in order to file an insurance claim with the carrier. Without the original packing material and box, the carrier will not allow a claim to be filed and no reimbursement or exchange can be made by us to you.
Sales tax only charged on California residents at the rate of their local jurisdiction. No sales tax is charged for residents outside of California, U.S.A..
ALL of your information we receive in any communication or order though this website is NEVER offered for sale or used for any reason other than for the purpose you shared it with us. We value your privacy as much as we value ours!